General rule: All digital-product sales are final once a download link, file access, or other digital delivery has been provided, except where a refund is required by law.
1. Situations we will review
Contact us within seven calendar days of purchase if:
- you were charged twice for the same product;
- the delivered file is missing, incorrect, incomplete, or corrupted; or
- a verified technical problem prevents you from accessing the product and we cannot resolve it or provide a working replacement.
We may provide access assistance, a replacement file, or a refund depending on the circumstances.
2. Non-refundable situations
We generally do not issue refunds for:
- changing your mind after purchase;
- purchasing the wrong product or failing to review the description;
- device or software incompatibility disclosed in the product description;
- difficulty caused by buyer settings, storage limits, or an incorrect checkout email;
- lack of use, misuse, or failure to follow the included instructions; or
- failure to achieve a particular business, sales, profit, or funding result.
3. How to request help
Email info@craftandcommandhq.com with the subject “Order Support Request.” Include:
- the name and email used at checkout;
- your order number, if available;
- the product name; and
- a short explanation of the access, file, or duplicate-charge issue.
Please do not email passwords or full payment-card details.
4. Approved refunds
If a refund is approved, it will be returned through the original payment method. Processing time is controlled by the payment provider and your financial institution. Nothing in this policy limits consumer rights that cannot legally be waived.