1. Information we receive
We may receive information in three ways:
- When you contact us: your name, email address, message, and any order details you choose to include.
- When you purchase: order and delivery information made available to us by Payhip. Payment details are handled by Payhip and its payment partners; Craft & Command does not directly store your full payment-card information.
- When you visit: limited technical information, such as browser type, device type, IP address, and request timestamps, may be processed automatically by our hosting and security providers.
2. How we use information
We use information only as reasonably necessary to:
- deliver purchases and provide download support;
- respond to questions, refund requests, and customer-service messages;
- maintain transaction, tax, accounting, and fraud-prevention records;
- protect the website and enforce our license terms; and
- improve our products and customer experience.
3. Service providers and links
We use service providers for website hosting, email, digital-product checkout, payment processing, and file delivery. They process information under their own terms and privacy practices. Our website also links to Facebook and Payhip; information you provide on those platforms is governed by their policies.
4. Cookies and tracking
This website may use essential technologies required for secure hosting and page delivery. Craft & Command does not currently use its own targeted-advertising cookies or sell personal information. Third-party websites you visit from our links may use their own cookies or tracking technologies.
5. Retention and security
We keep customer and support records only as long as reasonably needed for service, accounting, legal, security, and dispute-resolution purposes. We use reasonable safeguards, but no internet transmission or storage system can be guaranteed completely secure.
6. Your choices
You may ask us to review, correct, or delete personal information held directly by Craft & Command. Some records may be retained when required for accounting, legal, fraud-prevention, or legitimate business purposes. Requests involving information held by Payhip or another provider may need to be made directly to that provider.
7. Children's privacy
Our website and products are intended for business owners and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13.
8. Updates and contact
We may update this policy as our services change. The effective date at the top will show the latest version. Privacy questions or requests may be sent to info@craftandcommandhq.com.